Funeral home reviews Rochester

Customer Reviews

We want every family we serve and every guest we welcome into our funeral home be served to their complete satisfaction.

With that in mind, we love to hear about the experiences that people have with our funeral home. We’ve shared some of this feedback below.

Have we helped you? If you’ve ever read a review, you know how helpful they can be. Help others by sharing your experience and leave your own review below.

Recent Reviews

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I think you did a wonderful job. We never felt rushed making the plans. You were patient, kind and never made us feel rushed or like we were being a pain despite many questions asked and changes made. We were happy they were able to have the memorial slideshow online for family out of state.

~ Jeanette   M. - 3/28/2021

I was extremely impressed that with the COVID restrictions, people could attend the service online. Nick did an excellent job with streaming and the video! Greta did our pre-plans. Mark was excellent. This is the second funeral he directed in my family less than two years. He remembered me and my husband (who passed away) from before.

~ Cynthia   S. - 3/24/2021

Because mom was in a nursing home, we were not able to visit her or hug her since March of 2020. You all were so so amazing to let us come in and be with her. I will be forever grateful that I got to hug my mom again. She looked so much at peace. Thank you from the bottom of my heart.
~ Belinda   H. - 3/21/2021

Mark's service to our family was excellent! He made the process very easy.
~ Diane   C. - 3/17/2021

My family members have decided after our experience that New Comer will be handling our end of life decisions. Kathryn was the best! We have never felt so at peace. She was very professional but caring and sensitive for our needs.
~ Sandie   B. - 3/14/2021

Thank you for such kind & considerate care in such a difficult time. Every detail for us was thoughtfully attended to.
~ Daniel   E. - 3/8/2021

Chris was very professional and sympathetic to our needs.
~ Gary   S. - 3/7/2021

In our time of need and sorrow the staff made every step very easy for us. It would be amazing if our businesses could follow your model in a family's time of sadness. Everyone that I talked to was very professional.

~ Bruce   A. - 3/4/2021

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